Privacy Policy

At Aakhri, operated by Gandhi Spices Pvt Ltd, we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, process, and protect your information when you visit www.aakhri.com, place an order, contact us, or use our services.

1. Information We Collect

We may collect the following types of information:

• Name
• Email address
• Mobile number
• Billing and shipping address
• Order details and purchase history
• Payment status and transaction details
• Account login details, if you create an account
• Customer support communication
• Website usage information such as IP address, browser type, device details, and cookies

2. How We Use Your Information

We use your information for the following purposes:

• To process, confirm, and deliver your orders
• To provide order updates through SMS, WhatsApp, email, or phone call
• To process payments and refunds
• To provide customer support
• To create and manage customer accounts
• To improve our website, products, and services
• To send promotional offers, product updates, and marketing communication
• To prevent fraud, misuse, or unauthorised activity
• To comply with legal, tax, regulatory, and business obligations

3. Legal Basis for Processing

We collect and process your personal information based on your consent, order fulfilment requirements, legal obligations, and legitimate business interests such as customer support, fraud prevention, and service improvement.

4. Account and Guest Checkout

Our website may allow both account-based checkout and guest checkout. If you create an account, we may store your order history, contact details, and address details to make future purchases easier.

5. Payment Information

Payments on our website may be processed through third-party payment partners such as Razorpay and GoKwik. We do not store your complete card, UPI, net banking, or sensitive payment details on our servers. Payment processing is handled securely by the respective payment service provider.

6. Sharing of Information

We may share your information with trusted third parties only when necessary, including:

• Courier and logistics partners
• Payment gateway providers
• Website hosting and technology service providers
• Marketing and communication service providers
• Legal, tax, audit, and regulatory authorities, when required

We do not sell your personal information to third parties.

7. Marketing Communication

By using our website, placing an order, or sharing your contact details, you may receive order updates, product information, offers, and promotional communication through WhatsApp, SMS, email, or phone call.

You may opt out of promotional communication by contacting us at info@gandhispices.com.

8. Cookies and Tracking Technologies

Our website may use cookies and similar technologies to improve user experience, analyse website traffic, remember preferences, support cart functionality, and run marketing campaigns.

You can disable cookies through your browser settings. However, some website features may not function properly without cookies.

9. Data Security

We take reasonable technical and organisational measures to protect your personal information from unauthorised access, misuse, loss, disclosure, alteration, or destruction. However, no online system can be guaranteed to be completely secure.

10. Data Retention

We retain your personal information only for as long as necessary for order processing, customer support, legal compliance, tax records, fraud prevention, and business purposes. When the information is no longer required, we may delete or anonymise it.

11. Your Rights

Subject to applicable law, you may request to:

• Access your personal information
• Correct inaccurate or incomplete information
• Request deletion of your personal information
• Withdraw consent for certain processing activities
• Opt out of marketing communication
• Raise a complaint or grievance regarding your data

12. GDPR Rights for Eligible Users

If you are located in the European Union, European Economic Area, or any region where GDPR applies, you may have additional rights including the right to access, rectify, erase, restrict processing, object to processing, and request data portability.

13. DPDP Act Compliance

We aim to process personal data in accordance with applicable Indian privacy laws, including the Digital Personal Data Protection Act, 2023. We process personal data for lawful purposes and provide users the ability to contact us for data-related requests and grievances.

14. Children’s Privacy

Our website is not intended for children below the age prescribed under applicable law. We do not knowingly collect personal information from children without proper consent.

15. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with the updated effective date.

16. Contact and Grievance Officer